The second-hand marketplace Shoppers Share Displeasure Over Size Updates
Shoppers are voicing their frustration following a change that caused listings displaying inaccurate size information.
The popular resale platform has altered its size classifications for women's and children's clothes but did not contact all shoppers about the modification.
Online Platforms Backlash
Many shoppers and sellers are posting online claiming that product pages now present a different size category compared to what was initially listed due to the recalibration.
Vinted explained the revised method more closely matches comparable marketplaces.
They have suggested members to check their listings and adjust the sizing manually where appropriate, which has left users frustrated.
Size Classification Changes
Before the change, the measurements included a single numeric size and a letter, for instance S/8 or M/10.
The revised method features a letter with a size spectrum such as S/UK 8-10.
With some products, the sizing has been recategorised - such as a large size used to be a 12 but is now a UK 16-18.
Member Stories
Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Another user, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as size 20–22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.
Necessary Adjustments
Charlotte Lunn, from Derby, stated she felt frustrated due to the update requiring manual adjustment the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The service features exceeding 100 million shoppers, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: last year, the platform withdrew an update regarding delivery choices due to shopper criticism.
